Moxa's QA Policy At the core of Moxa's competitiveness is an all-encompassing commitment to quality. All phases of our business, including research and development, production and quality control, sales and marketing, as well as technical service, are committed to delivering top quality products and service. One aspect of this commitment is Moxa's acceptance into the ISO 9001:2000 family of certified organizations (certified with no deficiencies by German auditors) and Moxa developed an ISO 14001 Environmental Management System in 2005. This gives our customers one more guarantee that we are a top-notch company with high ideals and sophisticated quality controls. Another, perhaps more noticeable result of our commitment to quality is the fact that our product defective rate is less than 0.5%, and we are proud to provide a 5-year warranty on all products. These efforts have resulted in a successful market expansion and bigger and more profitable contracts from our partners in the data communications industry.

Emphasize Results
Be pragmatic and result oriented, and improve policy making and speed of action to achieve our goal of creating quality products and preserving the environment.

Continually Improve
Strive for continual improvement and innovation, adhere to the company's quality and environmental management system, comply with all relevant environmental legislation and regulations, and provide quality "green products and service" to win over our customers' trust.

Pursue Excellence
Emphasize the needs of the customer, always strive to exhibit top performance, and do our part as good global citizens.

Drop Test

Moxa's quality testing process has two stages: (1) The R&D stage, and (2) The mass production stage. During the R&D stage, newly developed products undergo rigid environmental tests, including a temperature test, a humidity test, and a drop test, to ensure that the product will operate normally, even in a harsh industrial environment. During the mass production stage, the products undergo a function test to verify that all of the product's functions operate as designed. Next comes the 24-hour burn-in test, and for industrial Ethernet Switches, an additional high temperature test is conducted. Only those products that pass all tests without error are allowed to proceed to the packaging area. We even inspect the packaged products to verify that the package contents are correct before adding the product to our inventory.

Moxa's Manufacturing Department estimates future months' sales volume based on past experience, and then adjusts the inventory accordingly, helping ensure that products are available when customers place an order. And to be prepared for special high-volume orders, the Manufacturing Department maintains close communication with our Sales Department so that the production level can be increased as soon as large orders are received.

Temperature & Humidity Test

In 2003, MOXA made expansion of the QA Department a top priority. A major part of this expansion was the purchase of new temperature and humidity testing equipment for our Environmental Lab, and a reorganization of our QA workflow to improve efficiency. In the future, we will continue to expand the QA Lab by installing more testing devices in the Environmental Lab, giving customers even better quality assurance.

Heating Test

Most of MOXA's products come with a solid 5-year warranty that includes maintenance. This means that for a period of 5 years from the date of delivery, MOXA will replace defective products, provided the products were installed and used properly (see our full warranty statement for details). The combination of MOXA's strict quality control procedures and product warranty gives customers absolute assurance that we produce high quality products, and that we stand behind our products.
>> See MOXA's warranty policy