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You are here: Home > About Moxa > Technical Support |
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| Technical Support |
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Professionalism |
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The MOXA Technical Support
team is a group of enthusiastic and professional
engineers who keep up to date on the latest relevant
technical information. They are dedicated to helping
you with anything related to MOXA products, including
technical specifications, hardware and software
installation, system diagnosis, and RMA services.
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 Moxa's
Services |
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Technical Support
The MOXA technical
support group works closely with our R&D team
to help customers solve problems quickly and satisfactorily.
Our technical support engineers also use their
know-how to maintain an up to date list of FAQs
and glossary of relevant technical terms, both
of which can be found on our website, giving you
the resources needed to perform basic troubleshooting
tasks.
RMA Service
You can easily get
RMA (Returned Merchandise Authorization) service
and track the status of your returned products
online with the MOXA e-RMA system. Our Customer
Service staff is available at any time to provide
you with the most friendly and immediate service.
Customer Satisfaction
Management
We periodically send
out a Customer Satisfaction Questionnaire to all
MOXA end-users so that we can better understand
what our customers think of Moxa’s services
and products. With your help, we work continually
to improve our support strategy, so that we can
provide you with better services and products
that meet with your satisfaction. |
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| MTSC—Moxa
Technical Support Certification |
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 MTSC
Mission
In order to bring Moxa's professional technical
support to the customer’s doorstep, we have
localized our technical support services by establishing
Moxa Technical Support Certification (MTSC) in many countries
around the globe. Each MTSC is staffed by well-trained
engineers who work on the frontline of Moxa's
global support system, and our MTSC strategy lets
us guarantee that customers receive professional,
localized, and on-time technical support. |
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MTSC
Campaigns
With
the full cooperation of Moxa’s distributor
partners, the 1st MTSC Training Campaign started
in Korea (Asia-Pacific region) in August 2003, and
continued to France (Europe and Africa region),
Shanghai (China), and California (USA). The MTSC
Training Campaign was a big success, with the participation
of 50 distributors and 81 technical support engineers.
Only those engineers who attended comprehensive
training sessions conducted by Moxa’s own
technical support engineers, and then passed our
rigorous testing procedure, were awarded the MTSC
seal of approval, assuring the good quality of the
technical support services provided to end-users
of Moxa's products.
With more MTSC Training sessions scheduled for 2004,
even more distributors will be awarded the MTSC
seal of approval. If you need assistance with your
MOXA product, feel free to contact the MTSC engineers
in your country.
Click here
to view complete contact information for all MTSC
engineers.
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