With the change in consumer shopping habits,
the self-service kiosk is becoming ever more popular. Self-service
kiosks with their easy-to-use and interactive interface provide
convenience, instant access to information, and on-the-spot
purchasing. One of the significant benefits of kiosks is that
it is not necessary to wait for the assistance of store employees
or stand in long lines. You can simply touch the screen to
pull up a menu of options and then follow the onscreen instructions.
The Global Market and Self-service Kiosks
Self-service kiosks can be found in many
different industries, including transportation, retail, digital
photography, travel, entertainment, communication, financial
services, government, health care, and human resources. The
following chart shows worldwide installed base and projections
for 2007 to 2010.
Benefits
Consumer shopping habits have changed to
become more reliant on self-services kiosks, resulting in
a tremendous increase in demand. Self-service kiosks are now
a powerful tool that can complement your business strategy
in the following ways.
Build customer loyalty
Meet customer demand and boost
customer satisfaction with convenient and quick service
to reduce customer waiting time
