Location: Home >> Support >>Customer Satisfaction On-line Survey
 
 
Customer Information
 
Company:
   MOXA Distributor: Yes No
Name:
  
 
    
Tel:
  
Fax:
  
E-mail:
  
   
Department:
   Purchase Sales R&D Product Management
Customer Service Production Other
Position:
  
   
   
   
Customer Satisfaction Survey
1. Product Design Quality
Most used products: (Complex)
 
Embedded Computers Industrial Ethernet Switches
External Device Servers Wireless Ethernet Products
Ethernet I/O Products Multiport Serial Boards
Embedded Network Enabler Industrial Video Servers
Terminal Servers USB to Serial Hubs
Ethernet to Fiber Converters Media Converters
Excellent
Good
Poor
Unacceptable
Not-applicable
Product reliability/Product life span:
Ease of installation/setup/operation:
Quality of the product manual:
Product's market relevance:
Comments:
 
2. Sales Force
Excellent
Good
Poor
Unacceptable
Not-applicable
Efficiency in replying:
Ability to provide solutions/suggestions:
Ability to deal with extraordinary situations:
Service attitude:
Comments:
 
3. Customer Service
Excellent
Good
Poor
Unacceptable
Not-applicable
Efficiency in replying to technical queries:
Ability to provide solutions / suggestions:
Ability to deal with extraordinary situations:
Service attitude:
Efficiency in repairing:
Repair quality:
Comments:
 
4. Delivery
Excellent
Good
Poor
Unacceptable
Not-applicable
Product packing and protection:
Efficiency in delivering:
Comments: