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Moxa Robust Quality System

 

Quality is an Integral Part of our Company Culture

At Moxa, quality is managed for the long-term. We embrace quality as an integral part of our company culture, and are committed to creating a process-driven and problem-prevention mentality where employees are encouraged to work together to deliver high-quality, innovative products and services.

 
 
The TQM philosophy stresses long-term success through customer satisfaction.
 
All Moxa employees are included in the TQM process, and actively participate in the continual improvement of processes, products, services, and technology.
Moxa has made "dedication to quality" an essential part of its corporate culture, and uses TQM principles to safeguard data, streamline processes, and ensure effective communications.
Moxa's TQM effort emphasizes reliability, innovation, professionalism, and flexibility, which have been at the heart of Moxa's success for more than 25 years.
 

The 3 Pillars of Robust Quality Management

Moxa's approach to quality aligns business, technology, and corporate culture requirements. With TQM at its core, Moxa's Quality Management System consists of three parts: Project Lifecycle Management, Robust Technology, and Continuous Improvement. This section describes how Moxa's Quality Management System makes customer satisfaction the key driver of Moxa's long-term success.

Continuous Improvement
Moxa's culture of continuous improvement encourages each employee to work smarter and achieves increasing levels of efficiency and productivity. We use Quality Improvement Team (QIT) and Eight Disciplines Problem Solving (8D)
methodologies. To resolve problems, prevent issues, and constantly improve our business processes, all Moxa employees actively participate in the continual improvement process. By bringing together employees with diverse skills in regular work groups, Moxa is able to drive better, faster, and sustained continual improvement.
 
 
 
Robust Technology
Moxa provides a full spectrum of industrial networking, computing, and automation products for mission-critical applications. To cope with the often harsh conditions of these unconventional industrial environments, Moxa's commitment to quality products begins from the moment they are conceived. Our quality assurance teams contribute to the very earliest planning stages of our new product development process by setting the engineering, hardware, and software testing plan of all proposed functions. These solid, tangible benchmarks are verified during the development process in a rigorous testing regimen, which includes Engineering-Tests (E-Tests), quality reliability tests, and Integration-Tests (I-Tests) to enhance reliability, minimize sustainment costs, and maximize product lifetime.
 
Project Lifecycle Management
Moxa uses a customer-centric project lifecycle approach based on IRIS (International Railway Industry Standard) to manage projects. It aligns business and technical requirements through the following four phases of the project lifecycle—Engagement, Product Development, Product Production, and Service— and uses a corporate-wide Quality Management System, which takes into account feedback from inspections and audits to determine needed improvements and manage project lifecycles. Moxa has defined standardized processes for each phase to ensure that the highest quality standards are achieved, and to deliver robust, long-term quality to our clients.
Moxa Lifecycle Management
Moxa Lifecycle Management PLC Engagement PLC Product Developement PLC Product Production PLC Service Moxa Lifecycle Management
Moxa Lifecycle Management