Jobs in Europe

Moxa Europe serves as Moxa's headquarters for operations in Europe, Africa, and parts of the Middle East. Moxa Europe works to strengthen Moxa's sales, marketing, and technical support for distributors and end-users. We are inviting high caliber candidates with the following qualifications to join our team.

 

The following positions require good command of written and spoken English, and fluency in written and spoken German. Any additional European language skills are an asset. Please submit your resume in English to the above address, or email the resume to anita.weiss@moxa.com

 

Current Job Openings

Field Applications Engineer New!
Senior Human Resource Specialist
Technical Support Engineer

 

Field Applications Engineer

The Field Application Engineer (FAE) serves in the role of primary pre-sales technical interface to Key Accounts within the designated sales region. As the nominated technical interface, the FAE will be responsible to co-ordinate all technical activities with the KA's and internal Moxa resources as well as being available to conduct local seminars and first level trainings on the complete product range. The FAE will be an integral part of the sales team focusing towards activities which will help to accelerate sales growth in the region through KA design-in support, general business development support to the Regional Sales Manager's (RSM), trade shows as well as local technical marketing support.

Working directly with the RSM in the designated region, the FAE will receive commercial direction from the RSM. The FAE will also support sales in the identification of new sales and project opportunities in Key Accounts. Technical direction will be provided from the TS Manager, who will also ensure that the FAE is provided with regular trainings on the complete product line. FAE will also interface with the Product Marketing Manager (PMM) on Key Account issues and be requested to provide product, competitive and market information as needed. The FAE is responsible to provide application examples as well as other local technical market related activities.

Activities include providing a regionally based technical interface to prospective and current customers for the evaluation and implementation of Moxa products in their applications, presentations, pre-sales demos, providing technical solutions, seminars and trade shows. Customer focus is directed by the RSM in coordination with the PMM based on projects / Key Accounts / Vertical Markets.

In this role, the FAE will also work both independently and collaboratively with the Technical Support, Marketing, Sales, Product Marketing, and SBU teams. Post sales technical issues are escalated to TS team.

Major Area of Responsibility

Work closely with the RSM to penetrate nominated KA projects Be the nominated pre-sales technical interface for KA projects Identify new sales opportunities within nominated KA’s Maintain technical competency on full range of Moxa products and markets Offer the best solution to the customers needs Provide regional technical application assistance on all products to KA's Develop and conduct product and application presentations and technical training sessions for distributors and KA’s Monitor technical competency level of representatives and distributors and make recommendations to RSM to affect improvement Travel and be on customer site when needed Support TS, when necessary, for KA post sales support issues. Assist the RSM in suggesting, developing, and implementing the sales strategy/regional sales plan in the assigned territory Be the primary technical pre-sales interface or window to the KA’s and channel partners in the region. Foster a win-win relationship with assigned KA’s to secure a climate of trust and mutual respect. Participate in industry events (trade shows, professional organizations). Be knowledgeable and proactive to feedback on new market, product, competitive information and trends. Write applications stories based on KA needs and support Marketing in press release generation Regular reports as required

Supervisory Responsibilities

This job has no direct employee supervisory responsibilities.

Personal Requirements

Shares company corporate vision, mission and policy. Effective technical communicator and presenter Strong organizational skills and persistence in completing tasks on time Works with high energy, self responsibility and determination. Conscious and sensitive to pan-European cultures and business practices. Is practical and realistic: Responds quickly to customers and demonstrates efficiency. Demonstrates sound judgment. Teamwork oriented, fosters relationships and is a consensus builder. A person who shows respect to his colleagues at all levels. Highly customer orientation. Cost consciousness

Job Requirements

Minimum of 5 years of technical experience in the industrial automation or industrial networking industry. Minimum of 3 years of FAE or pre-sales technical support activities Understanding of Ethernet technology (preferably industrial network topologies) Understanding of wireless and serial connectivity technology would be an advantage Pan-European working experience. Must be able to travel extensively within the responsible territory. Ability to schedule and conduct presentations, seminars and training to large groups. Ability to communicate well with executives of Channel partners and major customers. Fluent (written and spoken) in English and a second (regional) European language.

Education Requirements

Bachelor's degree in engineering; or equivalent combination of education and experience.

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Senior Human Resource Specialist

Responsible for initiating and implementing HR programs and policies relating to employment, compensation & benefits, training & development, performance management, company culture development, personnel safety and security, labor legislation and other HR matters that aligns with Corporate policies and values. Advise management of all such matters and assist in building an environment where people find satisfaction and motivation in their work and thus contributing to the company's success.

Major Area of Responsibility

Initiate and manage employment activities and ensure talented staffs are recruited that meet the requirements of hiring managers. Coordinate and conduct orientation program on new hires to ensure they are properly phased in. Plan implement and follow-up training programs to improve skills of employees. When required, conduct employee survey and coordinate / initiate required actions for continuous improvement to our company environment. Provide advice on HR matters to people managers so that the people aspects are properly managed. Become a check-and-balance party to business practice vs. people oriented management. Develop and review policies and programs that would reflect current situation and consistent with local market practices; and ensures these are properly communicated and understood Formulate competitive compensation and benefit programs that would attract and retain talents. Coordinate performance evaluation program to ensure our people are properly evaluated and rewarded and administers the pay program as required. Initiate and implement company culture programs as well continuously conduct research into HR and social matters that affect employee well-being.

Supervisory Responsibilities

This job has no direct employee supervisory responsibilities.

Minimum Job Requirement

Fluent in English and German. Additional European language is a plus. University degree related to human resource management. Minimum 5 years of HR professional experience with increased responsibility, with total 8 years or more of working experience. HR supervisory experiences are plus. Good track record of human interface and people relationship. Good tract record of communication and coordination skill. Must posses the following traits: analytical behavioral style, good listener, good judgment, and courage to speak the truth. Passionate in people development. Social work experience is a plus.

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Technical Support Engineer

Responsibilities

Provide pre- and post-sales technical support to our distributors Work closely with the European sales team as well as with Moxa's R&D team to meet the needs of our customers. Prepare customer and internal presentations; conduct product and service demonstrations at the customer site. Prepare and present MOXA Inc. Support Certification training material. Assist in the defining and recommending appropriate solutions to meet customer needs.

Qualifications

Degree in engineering or equivalent combination of education & experience. 3 years working experience in a customer service position. Ability to understand and analyze functional and operating principles of basic products, applications and services. Having a hands-on mentality with focus towards hardware. Being very familiar with TCP/IP networking and IT based interfaces (RS-232, RS422, RS-485, USB, Wireless LAN, etc.) Ability to use technical knowledge to recommend appropriate solutions. Good interpersonal & communication skills, and also active & responsible in teamwork.

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