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Moxa Robust Quality System


Approaching Customer-Centric Quality with
Project Lifecycle Management (PLM)

At Moxa, we strive to deliver robust quality with long-term benefits to our valued customers. For over twenty-five years, industrial systems integrators have relied on Moxa products in industrial networking installations around the world, and clients place great trust in Moxa's products and solutions. Industrial applications place strict requirements on product functionality, usability, and reliability, and the products and applications delivered by Moxa not only meet but exceed customers' expectations. To achieve this, Moxa uses a customer-centric project lifecycle approach based on IRIS (International Railway Industry Standard) to manage projects.

Moxa’s project lifecycle management aligns business and technical requirements through all four phases of the project lifecycle—Engagement, Product Development, Product Production, and Service—and uses a corporate-wide Quality Management System, which takes into account feedback from checks
and audits, to determine needed improvements and manage project lifecycles. Moxa has defined standardized processes for each phase to ensure that the highest quality standards are achieved, and to deliver robust, long-term quality to our clients.

Project Lifecycle Management

Product Development

Designed for Manufacturing Quality and Reliability

In this stage, we emphasize quality and reliability, with the ultimate goal to improve availability, minimize sustainment costs, and maximize product
lifetime. To enhance reliability, new products are subjected to comprehensive product development procedures and three key tests: E-test, quality
reliability test, and I-test. >>Explore now

(New Product Development Procedure)

Moxa’s 25 years of product design experience have been encoded into a well-defined “New Product Development Process (NPDP)” to manage the
entire development process. An important aspect of the process is that different departments work closely together so that problems can be identified
in the early stages of the process. Implementing a systematic, meticulous development process that caters to the customer’s needs reduces delivery
time, minimizes project risks, reduces product development costs, and guarantees consistent product quality and performance.

Moxa’s New Product Development Process has Seven Stages and Six Important Milestones

(Reliability, Availability, Maintainability)

Failures and the unavailability of systems cost time and money. Moxa uses the RAM concept to enhance operational performance, and uses a variety of measures to reduce the risk of failures and ensure that systems are reliable, available for use, and maintainable.

 Moxa has adopted the RAMS V Model  based on EN 50126.

(“Design Failure Mode and Effects Analysis” and “Failure Reporting Analysis and Corrective Action Systems”)

To ensure production quality, we apply FMEA, CP, MSA, and SPC to manage all design and manufacturing factors in the product planning, design and development, and realization stages, to meet customer expectations of quality, reliability, cost, and scheduling. FMEA is a vital tool for developing new products and improving existing products, and is particularly important for manufacturing industrial networking products. It identifies and prioritizes the “significant characteristics” that may need special product and process controls. DFMEA provides the design team with the opportunity to review the previous generation of products and
process characteristics, and take whatever actions are deemed necessary.

FRACAS defines a process for disciplined closed loop failure reporting, analysis, and taking corrective
action. We use FRACAS to record all failures and problems related to a product or process plus the
associated root causes and failure analyses to assist in identifying and implementing corrective actions
and prevent the problems from recurring. FRACAS provides real-time added value, and allows us to
respond and improve quickly. When potential failure modes are identified, corrective action can be taken
to eliminate or reduce the potential for recurrence.

Verification , Validation, and Certifications

Moxa has invested tremendous resources to provide customers with the best product quality and ensure that Moxa's products are tough enough to
provide continuous, reliable, long-term operation in even the harshest industrial settings. Every development process follows a well-defined series of
activities for verification and validation.

Moxa conducts large-scale tests to prove that system performance will remain consistent in real-world,
large-scale conditions.

Engineering-Test (E-Test)
The E-Test is done to ensure that the design meets the original product specifications and requirements.

Integration-Test (I-Test)
The I-Test team combines the hardware, software, and housing to test the finished product under various application scenarios.

Alpha Test
For the alpha test, we simulate real-world environments and usage to ensure that the product truly meets the customer’s expectations.

Moxa’s Turbo Ring

Using the I-test, we proved that a Turbo Ring network with 250 switches will recover in less than 20 ms.

> Learn more
    about Moxa
    Turbo Ring

Meticulous reliability testing ensure design and production quality.

Vibration Test

ESD Test

Drop Test

Surge/EFT Test

Dynamic Burn-in Test

Wide-temperature Test

20-hour Dynamic Burn-in

Most Moxa products must pass a 20-hour dynamic burn-in test to ensure ultimate industrial-
grade reliability and durability.
5-year Warranty
The solid 5-year warranty
Moxa offers on most products
is a reflection of our
commitment to
quality and reliability.

Certified to meet a variety of industry-specific standards

> Learn more about Moxa
    green products
Industrial Highlights

Learn more about the thousands of industry-proven deployments using Moxa products:
Smart Grid Solutions
Railway Automation Solutions
Intelligent Transportation