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Moxa Robust Quality System


Approaching Customer-Centric Quality with
Project Lifecycle Management (PLM)

At Moxa, we strive to deliver robust quality with long-term benefits to our valued customers. For over twenty-five years, industrial systems integrators have relied on Moxa products in industrial networking installations around the world, and clients place great trust in Moxa's products and solutions. Industrial applications place strict requirements on product functionality, usability, and reliability, and the products and applications delivered by Moxa not only meet but exceed customers' expectations. To achieve this, Moxa uses a customer-centric project lifecycle approach based on IRIS (International Railway Industry Standard) to manage projects.

Moxa’s project lifecycle management aligns business and technical requirements through all four phases of the project lifecycle—Engagement, Product Development, Product Production, and Service—and uses a corporate-wide Quality Management System, which takes into account feedback from checks
and audits, to determine needed improvements and manage project lifecycles. Moxa has defined standardized processes for each phase to ensure that the highest quality standards are achieved, and to deliver robust, long-term quality to our clients.

Project Lifecycle Management

Product Production

Ensuring Robust Manufacturing Quality

Barcode Reader for Foolproof Traceability Control

We use a Manufacturing Execution System (MES) to manage, track, and control—in real time—all manufacturing information and activities, from when raw materials are stocked to when products are shipped. Using a fool-proof MES both enhances productivity and reduces cycle-time.
Moxa’s MES does not operate as an isolated, self-contained system, but instead is integrated with our Enterprise Resource Planning (ERP) system and Supply Chain Management (SCM) system. In this way, factory managers can proactively ensure the delivery of quality products in a timely and cost-effective manner, and avoid mistakes such as overextending resources, or delaying projects due to resource shortages.

(“Process Failure Mode and Effects Analysis,” “Control Plan,” “Measurement System Analysis,” and “Statistical Process Control”)

PFMEA is conducted during product quality planning and before production to review and analyze the new/revised process, and is conducted to identify the “significant characteristics,” and resolve or monitor potential process problems. PFMEA is reviewed and updated as new failure modes are discovered.

Control Plans focus resources on processes and products related to “significant characteristics” that are important to the customer or products. It is used throughout the product lifecycle in minimizing process and product variation and to reduce waste and improve the quality of products during design and manufacturing, and to assure that all process output is under control.

MSA is used to evaluate the test method, measuring instruments, and the entire process of obtaining measurements to ensure gage accuracy, repeatability, reproducibility, and correlation for duplicate gages to secure the accuracy and precision of the measurement of the “significant characteristics” identified in the Control Plan. SPC is used to monitor and control the process’s “significant characteristics”
to ensure the process operates at its full capability and is under control.

The combination of PFMEA, CP, MSA, and SPC allows the process to handle any number of products while minimizing waste and redesigns.