Approaching Customer-Centric Quality with
Project Lifecycle Management (PLM)
At Moxa, we strive to deliver robust quality with long-term benefits to our valued
customers. For over twenty-five years, industrial systems integrators have relied
on Moxa products in industrial networking installations around the world, and clients
place great trust in Moxa's products and solutions. Industrial applications place
strict requirements on product functionality, usability, and reliability, and the
products and applications delivered by Moxa not only meet but exceed customers'
expectations. To achieve this, Moxa uses a customer-centric project lifecycle approach
based on IRIS
(International Railway Industry Standard) to manage projects.
Moxa’s project lifecycle management aligns business and technical requirements through
all four phases of the project lifecycle—Engagement, Product Development,
Product Production, and
Service—and uses a corporate-wide
Quality Management System, which takes into account feedback from checks
and audits, to determine needed improvements and manage project lifecycles. Moxa
has defined standardized processes for each phase to ensure that the highest quality
standards are achieved, and to deliver robust, long-term quality to our clients.