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Moxa Robust Quality System

 

Approaching Customer-Centric Quality with
Project Lifecycle Management (PLM)

At Moxa, we strive to deliver robust quality with long-term benefits to our valued customers. For over twenty-five years, industrial systems integrators have relied on Moxa products in industrial networking installations around the world, and clients place great trust in Moxa's products and solutions. Industrial applications place strict requirements on product functionality, usability, and reliability, and the products and applications delivered by Moxa not only meet but exceed customers' expectations. To achieve this, Moxa uses a customer-centric project lifecycle approach based on IRIS (International Railway Industry Standard) to manage projects.

Moxa’s project lifecycle management aligns business and technical requirements through all four phases of the project lifecycle—Engagement, Product Development, Product Production, and Service—and uses a corporate-wide Quality Management System, which takes into account feedback from checks
and audits, to determine needed improvements and manage project lifecycles. Moxa has defined standardized processes for each phase to ensure that the highest quality standards are achieved, and to deliver robust, long-term quality to our clients.

Project Lifecycle Management

Engagement


Clarifying Project Requirements Ensures Successful Project Completion

The Engagement phase focuses on how our capabilities and services can best be used to maximize customer understanding and satisfaction.
The intention of this phase is to avoid misunderstandings, and ensure that the customer and Moxa’s own specialists work together smoothly for the
duration of the project.

The major focus of this phase is to accurately assess customers’ requirements, enhance risk assessment, and ensure that Moxa fulfils its commitments. Moxa’s project team works together with the customer to address the following issues:
• Creating a customized version (CV) through the CRM if a CV product is needed.
• Creating a CV proposal by collecting customers’ requirements.
• Creating an evaluation report by evaluating the feasibility and risks.