Optimizing Your Investment through Moxa’s Service
Service is the final phase of PLM. Over the years, Moxa has developed a solid after-sales
process to ensure that customers receive the highest level of
support from our teams of specially trained and certified staff, and each project
is designed to fit the customer’s specific needs and unique application
environment. Since all of our products and services are aligned with the lifecycle
phase, we provide the right kind of support, when it’s needed, and focus
on the right goals to deliver long-term value to our clients.
• Product Change Management System (PCMS)
To reduce customers’ total management costs, Moxa uses a Product Change
Management System (PCMS) to minimize the impact of product
changes on customers’ applications. The PCMS, which is offered in different
service levels, provides product change and discontinuance service to customers.
The Product Change Notification (PCN) includes information on major changes that
may affect product form, fit, function, and quality.
Moxa’s product discontinuance service includes a product phase-out notice
to inform customers when the product enters the obsolescence phase,
which begins immediately after the phase-out notice is issued.
• Phase-Out Process
We keep customers up to date on how product end-of-life milestones will
impact the Moxa products in their system. To this end, we have established a
phase-out process to provide assistance in migrating to alternative
products, and with ordering spare or replacement parts. In general, Moxa provides
months prior notice of the affected product's phase-out date, and/or
the last buy date the affected product can be ordered.
Moxa is in the process of planning and implementing an Obsolescence Management capability
to provide customers with different long service life
options. Obsolescence Management ensures that obsolescence is managed as an integral
part of the design, development, production, and in-service
support stages, and minimizes cost and the impact on customers throughout a product’s
lifecycle. With Obsolescence Management, Moxa takes
proactive actions, which could include design considerations, obsolescence monitoring,
and lifetime buy options, and takes reactive actions, such as
design revisions, to minimize the impact of obsolescence and its potential to increase
the customer’s cost.
• 5-year Warranty
5-year warranty Moxa offers on most products
is a reflection of our commitment to quality and reliability.
• RMA Service
For fast service on product repair, Moxa offers an efficient RMA (Returned
Merchandise Authorization) process, with product repair handled at the
Los Angeles, California, USA
Click here to learn more about Moxa's RMA policy and process.
• Technical Consulting
Moxa offers a premium technical consulting service and an extensive
range of technical resources for technical specifications, product installation,
and system diagnosis, making it easy for customers to find the right
kind of technical and troubleshooting support. Technical support engineers
from both Moxa and Moxa’s distributors provide consistent, professional
support that is certified by the Moxa Technical Support Certifications
(MTSC) program, held annually at a central location.
Contact Moxa technical support center
Global Services Networks
• Worldwide Headquarters
Moxa maintains branch offices on three continents.
• Global and Asia (Taipei, Taiwan)
• The Americas (Los Angeles, USA)
• Europe (Germany, France, UK)
• China (Shanghai/Beijing/Shenzhen, China)
• India (Bangalore, India)
• Global Distribution Network
Moxa's professional and experienced distributors are located in over
70 countries around the globe. Contact a distributor