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A Long-term Commitment to be
Your Trusted Serial Partner

With 25 years of experience in industrial networking solutions, Moxa offers reliable and innovative serial connectivity solutions with superior and sustained value. Moxa assists customers in finding perfect-fit solutions for industrial applications, such as factory automation, transportation automation, power automation, utility automation, kiosk/ATM/POS systems, and more. To remain committed to you , Moxa pledges to provide industry-leading services for extended availability for products, software, and services.

What is Moxa's Promise on Serial Connectivity Solutions?

To strive to satisfy your needs and build a long-term relationship, Moxa promises to provide:

  • A stable supply of serial connectivity solutions
  • Continuous Driver/OS support for system interoperability and flexibility
  • Trusted sales, technical, and purchasing services

Committed to Long-term Availability

Service Availability

Here at Moxa, we take pride in the product quality and customer services. With more than 25 years of serial connectivity experience, industry-approved quality, and global distribution network, Moxa is now specializing in providing reliable and easy-to-use serial-to-Ethernet, serial-to-fiber, serial-to-serial, and industrial USB solutions through our branch offices in the United States, Brazil, Europe, China, India, and Asia-Pacific region, as well as sincere and experienced distributors in more than 70 countries around the world. Through our worldwide sales associates and global technical support, Moxa offers you prompt in-country product and sales service, just-in-time delivery, and timely technical support.

 

Product Services
5-year Warranty

Moxa offers a solid 5-year warranty on our serial connectivity products to ensure the best customer care.

Excellent Quality

As an ISO 9001:2000, ISO 14001, and IRIS certified company, we adhere to strict quality control and environmental standards for design, production, and delivery process. All Moxa's products will pass a 20-hour dynamic burn-in test to ensure ultimate industrial-grade reliability and durability.

Customized Service

Moxa also offers customized products to provide the tailoring solutions to meet your specific needs, including hardware and software modifications, logo design, and feature changes. Please contact a Moxa sales representatives for this service.

Technical Services
Technical Consulting

Moxa offers premium technical consulting service and an extensive range of technical resources for technical specifications, product installation, and system diagnosis, making it easy for you to find the right kind of technical and troubleshooting support. All technical support engineers from Moxa and our global distributors are capable of providing you the consistent, professional support that is certified by our annual Moxa Technical Support Certifications (MTSC) program.

RMA Service

For fast service on product repair, Moxa offers an efficient RMA (Return Merchandise Authorization) process. Moxa product repair is available at the following locations:

  • Los Angeles, California, USA
  • Taipei, Taiwan
  • Shanghai, China

Click here to learn more about Moxa's RMA policy and process.

Purchasing Services
Worldwide Headquarters

Moxa maintains branch offices on three continents.

  • Global and Asia Headquarters (Taipei, Taiwan)
  • America Headquarters (Log Angelas, USA)
  • Europe Headquarters (Germany, France, UK)
  • China Headquarters (Shanghai/Beijing/Shenzhen, China)
  • India Headquarters (Bangalore, India)
Global Distribution Network

Moxa's professional and experienced distributors are located in over 70 countries around the globe.