Product Support

Product FAQs

QUESTION

Why are the configuration changes in the Moxa Serial Interface utility on my Windows system not saved when I restart the computer?

SOLUTION

Moxa provides the following packages along with the Windows OS.

1. MxGenerallO

2. .Net 4.5 (Win10) and .Net 3.5 (Win7)

3. Microsoft Visual C++ Redistributable Package

If you have installed a Windows OS that was not provided by Moxa, you might come across this issue with respect to the Serial Interface utility installed on your system. For example, if you have changed the serial port mode from RS-232  RS-485 2 Wires, the setting will switch back to RS-232 (default) when the computer is restarted.

If you are facing this issue, do the following:

    1. Uninstall the Serial Interface utility on your computer.

    2. Download and install the following 3 packages:

  • MxGenerallO
  •  .Net 4.5 (Win10) and .Net 3.5 (Win7)
  • Microsoft Visual C++ Redistributable Package

    3. Reinstall the Serial Interface utility.

    4. Restart the computer

Relevant Products

MPC-2070 Series · MPC-2101 Series · MPC-2120 Series · MPC-2150 Series · MPC-2190 Series · MPC-2240 Series · MPC-2260 Series ·

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