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Security Advisories

SUMMARY

CVE-2024-9404: Denial-of-Service Vulnerability Identified in PT-G7728 & PT-G7828 Switches

  • Security Advisory ID: MPSA-240933
  • Version: V1.0
  • Release Date: Jun 11, 2025
  • Reference:

    CVE-2024-9404 (Moxa) 

Moxa PT-G7728 and PT-G7828 series are affected by a high-severity vulnerability, CVE-2024-9404, which could lead to a denial-of-service condition or cause a system or service crash. This vulnerability allows attackers to exploit the Moxa service, commonly referred to as moxa_cmd, originally designed for deployment purposes. Due to insufficient input validation, this service can be exploited to trigger a cold start or denial-of-service condition. 

This vulnerability poses a significant remote threat if the affected products are exposed to publicly accessible networks. Attackers could potentially disrupt operations by shutting down the affected systems. Given the severity of this issue, immediate action is strongly recommended to mitigate potential exploitation. 

The Identified Vulnerability Type and Potential Impact 

CVE ID Vulnerability Type Impact
CVE-2024-9404

CWE-1287: Improper Validation of Specified Type of Input

This vulnerability (CVE-2024-9404) could lead to denial-of-service or service crashes. Exploitation of the moxa_cmd service, because of insufficient input validation, allows attackers to disrupt operations. If exposed to public networks, the vulnerability poses a significant remote threat, potentially allowing attackers to shut down affected systems. 

Vulnerability Scoring Details 

CVE ID
Base Score
Vector
Severity

Unauthenticated

Remote Exploits

CVE-2024-9404 

CVSS 3.1: 7.5 

AV:N/AC:L/PR:N/UI:N/S:U/C:N/I:N/A:H 

High  Yes 
CVSS 4.0: 8.7 

AV:N/AC:L/AT:N/PR:N/UI:N/

VC:N/VI:N/VA:H/SC:N/SI:N/SA:L 

Note: This advisory uses CVSS 3.1 as the standard for determining severity levels. CVSS 4.0 is provided as a reference metric for comparison. 

AFFECTED PRODUCTS AND SOLUTIONS

Products Affected by CVE-2024-9404 

Affected products and their firmware versions are listed in the following table: 

Product Series Affected Versions
PT-G7728 Series  Firmware version 6.5 and earlier 
PT-G7828 Series  Firmware version 6.5 and earlier 

 

Solutions

Moxa has developed appropriate solutions to address this vulnerability. The solutions for the affected products are listed in the following table: 

Product Series Solutions
PT-G7728 Series  Please contact Moxa Technical Support for the security patch
PT-G7828 Series  Please contact Moxa Technical Support for the security patch

 

Mitigations

To mitigate the risks associated with this vulnerability, we recommend the following actions: 

  • Disable Moxa Service and Moxa Service (Encrypted) temporarily if they are not required for operations. This will minimize potential attack vectors until a patch or updated firmware is applied. 

Refer to the General Security Recommendations section to further strengthen your security posture. 

 

General Security Recommendations

To safeguard devices and networks, we recommend implementing the following recommendations to mitigate potential risks:

  1. Restrict Network Access
    • Use firewalls or access control lists (ACLs) to limit communication to trusted IP addresses and networks.
    • Segregate operational networks from other networks (e.g., enterprise networks) using VLANs or physical separation.
  2. Minimize Exposure
    • Avoid exposing devices directly to the Internet.
    • Disable unused network services and ports to reduce the attack surface.
  3. Enhance Device Authentication and Access Control
    • Implement multi-factor authentication (MFA) for accessing critical systems.
    • Use role-based access control (RBAC) to enforce the principle of least privilege.
  4. Regularly Update Firmware and Software
    • Keep devices updated with the latest firmware versions and security patches.
    • Establish a regular patch management schedule to address newly identified vulnerabilities.
  5. Secure Remote Access
    • Use encrypted communication protocols (e.g., VPN, SSH) for remote access.
    • Restrict remote access to authorized personnel only and enforce strong authentication mechanisms.
  6. Implement Anomaly Detection Techniques
    • Monitor network traffic and device behavior for unusual or unauthorized activities.
    • Use tools or techniques that can identify anomalies and provide alerts for potential threats.
  7. Implement Logging and Monitoring
    • Enable event logging and maintain audit trails on devices.
    • Regularly review logs for anomalies and unauthorized access attempts.
  8. Conduct Regular Security Assessments
    • Perform vulnerability assessments to identify potential risks.
    • Regularly review device configurations to ensure compliance with security policies.

 

Acknowledgement

We would like to express our gratitude to YU-HSIANG HUANG (huang.yuhsiang.phone@gmail.com) from Moxa's Cybersecurity Technology team for reporting the vulnerability, collaborating with us to enhance the security of our products, and contributing to our efforts to deliver better service to our customers. 

 

Revision History:

VERSION DESCRIPTION RELEASE DATE
1.0 First release June 11, 2025

Relevant Products

PT-G7728 Series · PT-G7828 Series ·

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