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Home Support Defective on Arrival (DOA) DOA Frequently Asked Questions

Repair & Warranty

DOA Frequently Asked Questions

1.What do I do when I receive a defective product right out of the box?

If you find a Moxa product to be defective on arrival (DOA) within the first 3 months of its shipping date from Moxa, we will replace the product free of cost. If it is over 3 months past the shipping date of your product or if the product is damaged, please refer to our Product Repair Service/RMA.

2.Will Moxa cover the shipping costs for sending the DOA product to a Moxa Service Center?

Yes; once your DOA request is approved, you will be sent the details of Moxa’s DHL account, which you can then use to send the DOA product to a Moxa Service Center free of charge.

3.What is the lead time for replacing DOA products?

Once your DOA request is approved, Moxa will check the availability of replacement units in stock. If a replacement is available, it can be shipped within three working days. If a replacement unit is not available, Moxa will provide an estimated shipping date by email.

Still need help? Contact your regional Moxa office:

  • Customers in North and South America, please contact Moxa USA.
  • Customers in China, Hong Kong, and Macau, please contact Moxa China.
  • Customers in other locations, please contact Moxa Headquarters.

Warranty Policy

We stand behind our products with an unwavering commitment to quality. Learn more about the Moxa warranty for your product.

LEARN MORE

Product Repair Service/RMA

Moxa’s product repair service centers provide quick, quality service with complete traceability of your product.

LEARN MORE
Contact Moxa Support

Still need assistance with your Moxa product? Get help and save time by initiating an online support request and we will connect you to an expert.

Contact Us

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