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If you find a Moxa product to be defective on arrival (DOA) within the first 3 months of its shipping date from Moxa, we will replace the product free of cost. If it is over 3 months past the shipping date of your product or if the product is damaged, please refer to our Product Repair Service/RMA.
Yes; once your DOA request is approved, you will be sent the details of Moxa’s DHL account, which you can then use to send the DOA product to a Moxa Service Center free of charge.
Once your DOA request is approved, Moxa will check the availability of replacement units in stock. If a replacement is available, it can be shipped within three working days. If a replacement unit is not available, Moxa will provide an estimated shipping date by email.
We stand behind our products with an unwavering commitment to quality. Learn more about the Moxa warranty for your product.
Moxa’s product repair service centers provide quick, quality service with complete traceability of your product.
Still need assistance with your Moxa product? Get help and save time by initiating an online support request and we will connect you to an expert.