Shipping Costs |
To a Moxa Service Center |
Customer/Distributor |
Customer/Distributor |
From a Moxa Service Center to the Customer/Distributor |
Covered by Moxa |
Customer/Distributor |
Note: If the Customer does not want Moxa’s repair service, Moxa will either return the defective product to the Customer or scrap the product locally, based on the Customer’s decision. |
Inspection Fee |
|
No fee |
Customer/Distributor |
Repair Fees and Parts |
|
No fee |
Customer/Distributor |
Note: Once the Customer agrees to a product inspection, Moxa will inspect the product, send a quote for the total repair cost, and will wait for the Customer’s approval. Moxa will charge for repair of products where the warranty period has expired, or have damage that is excluded from the warranty coverage. |