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Service Excellence

A Team Devoted to Service Excellence

“To be your trusted partner in industrial automation” is Moxa’s guiding commitment to our customers. We live this commitment by setting high-level service standards for every employee that guarantee the reliability, safety, and flexibility of industrial automation solutions and ensures your business success.

Customer focus is in the DNA of Moxa’s service culture. So, customer needs and customer satisfaction is a touchstone that is considered in every act we do, both internally and externally. All Moxa employees take pride and ownership in our actions to create the best possible customer experience and embody our brand spirit: “Reliable Networks, Sincere Service.”

Core Principles of Moxa’s Service Culture

Trusted Serial Partner

Moxa's Promise on Serial Connectivity Solutions

  • Serial Product Availability
  • Driver/OS Availability
  • Service Availability


Customer’s Voice

Moxa provided a full solution that met every aspect of the project requirements — not just with highly durable products but also with a customer-oriented service attitude.

Pascal Gudefin, Besançon Tramway Project Director

Case detail