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Machine-as-a-Service Shines the Light

COVID-19 has permanently changed the way the world will operate. Companies are now learning to operate based on a new normal. Managing businesses in increasingly uncertain environments is the new challenge for most executives. Companies that are able to move out of their comfort zone and traditional ways to a more flexible model will be the new rising stars.

By deploying IIoT technology, CHEM has transformed its business model from just selling a product to offering Machine-as-a-Service. Rather than rely on one-time sales, CHEM is enhancing its base to include customers that want to use machines on a need-to basis through remote services. This transformation has also helped reduce the effort of deploying and maintaining machines by 50%.

 

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“The IIoT is transforming our business model. We are transitioning from selling a product to offering Machine-as-a-Service.”

Amy Liao

Director of Hydrogen Department, CHEM

“We can gain quick response time and reduce machine downtime utilizing the advantage of real-time monitoring.”

Joseph Chang

Special Assistant of the Chairman Office, CHEM

Summary

Challenges

  • High and recurring operational expenditure for maintaining equipment at remote areas
  • Wired network is unavailable for data transmission
  • Harsh environments in rough rural terrains

Solutions

  • Remote I/O with a built-in cellular function collects and transmits data status through 3G communication
  • Click&Go Plus™ control logic for event alert setting for optimized bandwidth utilization

Results

  • Transforming a traditional machine-selling model to Machine-as-a-Service and increasing sales revenue
  • Enabling live monitoring of the system through reliable cellular communications
  • Saving 50% manpower cost on maintenance
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About Chung-Hsin Electric & Machinery Mfg. Corp

Industry
Energy and Manufacturing
Headquarters
New Taipei, Taiwan
Employees
2,000
Website
www.chem.com.tw

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