Published on: July 1, 2026

Introduction

Product longevity is a top priority for our customers. At Moxa, we are committed to ensuring the continuous supply of our products. However, evolving technology, market shifts, and supply-chain issues may necessitate discontinuing or revising some products.

We strive for transparent communication regarding our product life-cycle management to provide customer support at every key stage. Our structured approach ensures stable, reliable product supply, thus fostering customer satisfaction and trust.

The Moxa Product Life-cycle Management Policy (hereafter referred to as the “Policy”) details the key stages of our product life cycles and their associated services. We will give customers sufficient prior notice of product discontinuation to allow ample migration time. Moxa product warranties are not covered by this Policy; please refer to Moxa’s Warranty Policy for details.

We reserve the right to the final interpretation of these terms.

All our hardware products and their supporting software (firmware, utilities, and drivers) are covered by this Policy. Software products are not covered by this Policy and may be subject to a separate Software Life-cycle Policy, where applicable. Support for customized products is governed by their specific maintenance agreement or contract and is therefore excluded from this Policy.

This Policy also details the key post-launch phases for a product. Furthermore, this Policy applies to product discontinuation notifications issued on or after July 1, 2026. It does not apply to products that have already reached their end-of-life (EoL) phase.

Product Life-cycle Phases

Moxa products typically go through the following life-cycle phases:

Active Phase: A product launch marks the beginning of the active phase. Customers receive comprehensive product support from us after placing their orders. Product information and support downloads will be available on Moxa’s official website, including product pages, documentation, software updates, and security patches. Customers can also contact us for further technical support.

Product Discontinuation Notification (PDN) Phase: When a product is no longer viable, we will issue a PDN to announce the product’s upcoming discontinuation. This notification is issued at least six months before entering the EoL phase. The PDN includes the last-buy date, the EoS date, and information about replacement or alternative products. We will continue to provide standard support for the product, but will no longer work on new software enhancements for the product. With the onset of this phase, we focus on helping customers migrate to new solutions.

End of Life (EoL) Phase: In the EoL phase, the product is no longer available for purchase. An EoL notice will appear on the relevant product pages on Moxa’s official website, and we will continue to offer product information and support downloads. During the EoL phase, all confirmed vulnerabilities will be assessed and addressed based on their severity level. However, no new features will be developed, and only critical bug fixes will be addressed. In principle, the EoL phase is expected to last at least six years, subject to product-specific considerations.

End of Service (EoS) Phase: In the EoS phase, all support services—including technical support, repairs, new software updates, and new security patches—will no longer be available. The official Moxa website may offer limited product documentation and access to existing software downloads at our discretion.

Note: For products incorporating Moxa Industrial Linux (MIL), the duration of the EoL/EoS phase may differ from the timelines stated above and will follow the applicable Software Life-cycle Policy published by Moxa.

Service Availability by Phase

The table below provides a summary of service availability across the product life cycle.

1 Following the EoL announcement, bug fixes and security updates will be limited. Moxa's resources for service availability will be restricted accordingly.

• Bug Fixes: Only critical bugs that directly block normal product use will be remediated.
• Security Updates: All confirmed vulnerabilities will be assessed and addressed based on their severity level, following Moxa's vulnerability management policy. Remediation or documented mitigation will be provided accordingly, with high-severity issues prioritized. Vulnerability disclosures will be published through Moxa's official security advisories.

Customers are strongly encouraged to plan migration to a supported product prior to the EoL date.

2 Software and documentation downloads may remain available for a minimum of 10 years after the EoS date.

Commitment to Customers

We at Moxa understand the importance of product continuity to our customers. By following this Policy, we strive to provide our customers adequate notice of product changes and to facilitate a smooth transition to alternative products.