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Repair Service Program

Extend equipment life cycles with guaranteed repair support

What Is The Repair Service Program (RSP)?

When equipment is expected to remain in service for 10 to 15 years, the standard warranty period covers only a fraction of its service life. The Repair Service Program (RSP) bridges this gap by offering a contract-based commitment from Moxa to ensure repair capabilities and availability of critical parts for your deployed products after the original warranty ends.

The RSP is not an extended warranty. It is a dedicated repair service with scope and terms defined by contract. The RSP must be purchased during the product’s warranty period to ensure long-term repairability and maintainability throughout the product life cycle. This allows you to plan for continued support from the time of deployment, rather than waiting until standard support has ended.

How RSP Benefits Your Operations

Repairability That Lasts

Moxa commits to keeping repair services available and stockpiling essential parts for supported products. This ensures that component failure years later won’t cause a system overhaul or rushed purchasing.


→ Keep critical equipment in service longer

Predictable Repair Costs

The RSP pricing follows a standardized rate structure based on product category. You will get a formal quotation, so you can add long-term repair costs into life-cycle budgets and project proposals.


→ Secure long-term maintenance cost predictability

Flexible Service Costs

The RSP helps infrastructure projects manage long-term operational costs by converting unpredictable repair expenses into a predictable annual service cost. Payment terms are customized for every project.

→ Choose a service payment structure that fits your project

Coverage Period

The maximum coverage period, starting from the original shipping date and including the standard warranty, varies by product category. Moxa's industrial networking and connectivity products typically provide up to 15 years of extended coverage. For select computing platforms, this coverage extends up to 10 years. During the assessment, your sales representative will confirm the maximum duration applicable to your product.

*The coverage period depends on the specific contract. The periods shown represent the maximum duration from the product’s original shipment date—not an extension after the warranty expires.

When RSP Is the Right Choice for You

Long-term deployment

Equipment intended for long-term deployment (10+ years) in environments like substations, trackside cabinets, or pipeline monitoring stations, where replacement is expensive or disruptive to operations.

Mission-critical applications

For sensitive environments where a failed network switch or gateway can have severe consequences, including production downtime, passenger safety risks, and regulatory noncompliance.

Tender and specification processes

When your project bid needs a written commitment from the manufacturer for long-term repairs and component availability.

Planning beyond the warranty period

If you need to accurately plan life-cycle budgets and maintenance plans and justify long-term ownership costs past the warranty.

Plan Ahead for Long-term Maintainability

The RSP is available during the warranty period. Contact your Moxa sales representative to discuss whether the RSP is the right fit for your deployment and receive a tailored assessment.

Important Notice

The Repair Service Program (RSP) is a contract-based paid repair service—not an extension of Moxa's standard product warranty. Purchasing the RSP is limited to the warranty duration of the product; it cannot be bought if the warranty has ended. Eligibility is not guaranteed for all products or deployment scenarios; applicability is determined through individual assessment. Service scope, pricing, coverage period, and terms are subject to the final contract agreement. This page provides general information and is not a binding offer. Online purchase of the RSP is not possible.

 
 
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