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From essential support to premium services—all tailored to your needs.
Backed by decades of industry expertise, Moxa connects the traditional with the modern—turning challenges into opportunities and problems into solutions. Choose from our scalable support services to accelerate your business growth and success.
．Software, Firmware & OS Updates ．Warranty & Repair Services Program ．Security Advisories ．Product Life-cycle Support
．Network Architecture & Design ．Wi-Fi Design & Deployment ．PoC & Solution Validation ．Factory Acceptance Testing ．Technical Training ．IEC 62443-3-3 Compliance & Certification Support
．Network Assessment Services ．Wireless Optimization & Support ．SaaS & Subscription Services ．Moxa Premier Services ．Moxa On-site Services
．Software Services ．Technical Services ．Technical Training Programs ．Configure to Order
Ensure product reliability and longevity with comprehensive support that keeps your systems secure, optimized, and up to date.
Access the latest software, firmware, and operating system updates to maintain your system performance, security, and operational continuity.
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Moxa’s product warranty service ensures eligible products are covered against manufacturing defects, providing repair or replacement in accordance with the warranty terms.
Access timely security advisories, vulnerability information, and recommended actions to strengthen your device security and protect industrial networks from cyberthreats.
Our Product Life-cycle Management (PLM) Policy defines each product life-cycle stage and its associated services. We provide advance notice of product discontinuation and offer migration guidance to ensure a smooth transition and business continuity.
Leverage our expert consulting, integration, deployment, and training to accelerate your project journey and delivery.
We provide Factory Acceptance Testing (FAT) to verify system performance and functionality before delivery, reducing project risk while helping keep your project on schedule and within budget.
Leave the networking to Moxa. We listen, discuss, and design secure, reliable network architectures tailored to your needs. From ground-up builds to legacy upgrades, we seamlessly connect your operations with modern computing and communication technologies.
Turn innovation into reality with our Proof of Concept (PoC) service. Verify system compatibility, evaluate real-world performance, identify potential risks, and gain the confidence needed for successful full-scale deployment.
Moxa provides both essential product training and professional certification services to give engineers hands-on training across IT and OT, building the practical skills needed for today’s connected industrial environments.
Our Wi-Fi deployment service begins with an on-site RF site survey to assess signal strength, physical obstacles, and interference, enabling optimal network design and reliable Wi-Fi coverage.
Our IEC 62443-3-3 compliance and certification support services help you prepare for certification through expert consulting, network planning, documentation, and cybersecurity training.
Ensure reliable, efficient operations with proactive maintenance, technical support, seamless monitoring, and ongoing performance optimization.
Available in both on-premises and cloud deployments, our software solutions deliver enhanced network visibility, maximum reliability, and real-time event notifications for faster incident response. Manage and access your industrial networks and devices anytime, anywhere.
Maximize Wi-Fi performance with our on-site wireless optimization service, which includes RF diagnosis, performance analysis, and expert recommendations to improve coverage, reliability, and connectivity.
To help customers take on the challenge of increasingly complex and mission-critical network environments, Moxa’s Network Assessment Services help customers assess and enhance network resilience through system monitoring, health audits, on-site support, and performance optimization.
From standard support to premium services, Moxa’s technical support programs are designed to keep your industrial networks running reliably. Upgrade to Premier Services for priority response times, dedicated domain expertise, and enhanced project support.
Moxa On-site Services bring product specialists, network engineers, and industry experts directly to your site for collaborative configuration, troubleshooting, and best practice guidance—helping you resolve issues faster and optimize network performance.
Solve complex business challenges with tailored services designed around your technical, operational, and project needs.
Accelerate your project design and development with our specialized engineering services, delivering tailored software and system solutions from concept to deployment.
Our customized technical services provide expert support, system integration, and troubleshooting to address your unique operational challenges and requirements.
Leverage our expertise through customized technical training programs designed to enhance your team's networking knowledge, application skills, and operational capabilities.
Our Configure-to-order services provide flexible IPC customization, enabling optimized hardware configurations, software integration, and faster deployment for industrial applications.
Need support or a customized solution? Tell us what you need, and we’ll connect you with the right expert.
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