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AC Nielsen Customer Satisfaction Survey Fares Well for MOXA

As part of a continual effort to provide customers with top notch products and service, Moxa recently contracted with AC Nielson to conduct a global customer satisfaction survey. Respondents were from the Asia-Pacific region, the Americas, Europe, and Africa, and included Moxa distributors and system integrators. The main purpose of the survey was to determine which factors influence customer satisfaction, as well as the importance of those factors.

"Moxa’s products are highly technical, and because of this, our customers look for products that are reliable, durable, and easy to set up and use," said Sean Chiang, director of Moxa’s Customer Service Department. "The survey conducted by AC Nielsen was very thorough, including questions about product features, Moxa’s sales force, and the quality of the service provided by our technical support team."

The results of the survey were quite favorable. Moxa’s customers were most satisfied with the stability of Moxa’s products, and the fact that Moxa works hard to provide products that have the right combination of features for the industrial device networking market. Overall, the vast majority of Moxa’s customers were satisfied with every facet of Moxa’s products, including after sales service. In addition, the survey revealed that Moxa enjoys higher customer loyalty from customers who use similar products from other companies.

About Moxa: Your Trusted Partner in Automation

Moxa is a leading provider of edge connectivity, industrial computing, and network infrastructure solutions for enabling connectivity for the Industrial Internet of Things. With over 30 years of industry experience, Moxa has connected more than 50 million devices worldwide and has a distribution and service network that reaches customers in more than 70 countries. Moxa delivers lasting business value by empowering industry with reliable networks and sincere service for industrial communications infrastructures. Information about Moxa’s solutions is available at www.moxa.com.