Product Support

Product FAQs

QUESTION

Why are the COM ports for my NPort not listed in the Windows Device Manager when I use the NPort Administrator to map the ports?

I’ve installed the NPort Administration Suite and have added COM ports using the NPort Administrator. However, I cannot see these COM ports in the Device Manager.

I’ve installed the NPort Administration Suite and have added COM ports using the NPort Administrator. However, I cannot see these COM ports in the Device Manager.

SOLUTION

Due to how the NPort Administration Suite works, COM ports added using the NPort Administration Suite are not visible in the Windows Device Manager*. If you need to check these COM ports, you can view the COM ports in the NPort Administrator.

*To see the COM ports in Windows Device Manager, use the NPort Windows Driver Manager to map the COM ports.

Relevant Products

NPort 5000AI-M12 Series · NPort 5100 Series · NPort 5100A Series · NPort 5200 Series · NPort 5200A Series · NPort 5400 Series · NPort 5600 Series · NPort 5600-DT Series · NPort 5600-DTL Series · NPort P5150A Series ·

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